Reporting an Emergency
Before making an emergency call you need to answer yes to one of three questions, they are:
- Is someone seriously injured or in need of urgent medical help?
- Is your life or property being threatened?
- Have you just witnessed a serious accident or crime?
While the triple zero (000) service is the universally accepted way in Australia to report a fire emergency there are two other secondary numbers that can be used. If the caller has a hearing or speech impairment they can call the one zero six (106) text-based emergency call service using a teletypewriter or a textphone
(TTY). There is also an internationally accepted number that can be used on digital mobile phones only and only in areas of GSM network coverage that number is double one two (112), it does not give your call priority over Triple Zero (000) nor can the number be used on a landline connection, it is simpler to go with Triple Zero (000).
Voice over Internet Protocol (VoIP) is a technology that allows telephone calls to be made over broadband Internet connections. Some VoIP providers may not provide access to emergency calls, so check with your VoIP provider to assure yourself that if you require the emergency call service you can access it.
Dialing Triple Zero (000)
The triple zero (000) service is the quickest way to get the right help from emergency services and should be used to contact Police, Fire or Ambulance services in situations where a life is in danger, a crime is taking place, or in time critical situations.
Calls to ‘000’ are free and can be made from mobile phones, home or work phones or pay phones.
The simple steps in making a Triple Zero (000) call to report a fire are:
- Stay calm and call Triple Zero ‘000’ from a safe location.
- The Telstra operator will ask you if you need Police, Fire or Ambulance. Say ‘Police, Fire or Ambulance’. If you are calling from a mobile or satellite phone the operator will ask you for other location information.
- You will then be connected to an Emergency Services Operator to provide more details of your situation.
- Stay on the line, speak clearly and answer the Operator’s questions
- Give them details of where you are including:
- Street number
- Street name
- Nearest cross street
- In rural areas it is important to give the full address and distances from landmarks and roads, not just the name of the property.
- If travelling on a Motorway or on a rural road, know the direction you are travelling and the last exit or town you passed through to assist services to correctly locate the incident.
- Do not hang up until the Operator has all the information they need
- If possible wait outside a pre-arranged meeting point or prominent location for Fire Services to arrive to assist them in locating the fire
Dialing One Zero Six (106)
- Dial 106, which is a toll-free number
- You will be asked if you want police (type PPP), fire (type FFF) or ambulance (type AAA). Note Speak and Listen (or voice carry over) users just need to say 'police', 'fire' or 'ambulance' to the relay officer.
- The relay officer will dial the correct service and stay on the line to relay your conversation.
- As a TTY is connected to a fixed line, the emergency service can locate where you are calling from.
- You will be asked to confirm your address.
- The 106 service can only be dialled from a TTY, it cannot be used by:
- an ordinary phone
- text message (SMS) on a mobile phone, or
- internet relay.
You cannot use facebook or twitter to report an emergency.
You cannot use the international 911 emergency number in Australia it will not work.
You cannot use 112 on a land line connection.
You may not be able to use the triple 000 number on some internet (VoIP) services.
Update June 2015